Testimonials

Below you will find ‘Testimonials’ we have received from our Landlords, Clients & Tenants:

Neel and his team are very professional. Issues, should they arise are dealt with, and resolved quickly. Excellent service been a customer for a year and a half would have no problems recommending them.” J. Dowd (Tenant)

I use Macks properties as a letting agent after they were recommended by a friend. Having listed my property with two lettings agents, Macks and another high street estate agent, I was shocked at how different the level of service was. Neel was extremely professional, listened to everything that was important to me as a landlady and did his utmost to find good quality tenants. He was excellent during tenant viewings compared to the high street agents who couldn’t remember simple details such as when the flat would become available. Neel and his company offer an excellent service that really challenges the traditional high street estate agents and I would choose his company every time. I have since recommended him to a friend letting their property. Great service!” J. Button (Landlord)

My partner and I have been using Macks as tenants for only about 6 months, but have had a really great experience so far. We were initially hesitant to use a letting agency, as our previous flats had been through private landlords, but I can’t say enough good things about our experience with Macks. From the first viewing of the flat, Neel has been very helpful and supportive, and the process of letting was very easy and affordable, compared to other high street agencies. Neel and Patricia are always approachable and quick to reply, and all minor issues we’ve had with the flat have been dealt with quickly. Although they are very professional, it feels like we are dealing with friends at Macks – definitely recommend!” L. Aleksandrowicz (Tenant)

I have used Macks Properties for over 2 years ago as my lettings agent and I can’t recommend them highly enough. They have always been professional and dealt with everything in the correct manner. I am a busy professional who hasn’t got time to deal with issues but Neel has kept me in the loop of what’s going on and dealt with things perfectly without taking up hardly any of my time. I have had no issues and I would strongly recommend them to any other landlords out there. In fact I have personally recommended them to friend of mine who is equally as happy.” D. Patel (Landlord)

“Would highly recommend Macks Properties rented from them for 3 years. We had a really good landlord tenant relationship with both Neel and Patricia any issues with the property they would sort them out quickly and with no fuss. We also got our deposit back in full which knowing from friends is unheard of can’t fault them.” B. Jones (Tenant)

Macks Properties have been excellent ever since I started using them nearly three years ago, following a recommendation from a friend. Not only have they helped to source great tenants and carried out all the paperwork with ease, they have also been able to advise on legal issues, help with maintenance and building work etc and much more besides. I’ve since recommended them to other friends to use and have received free fees for my recommendation. I would not hesitate to recommend Macks Properties and especially my main contact, Neel Patel. I wouldn’t work with another lettings agent and I certainly couldn’t consider going with one of the high street chains who charge a fortune for such poor customer service -certainly not the case with Macks.” S. Tempest (Landlord)

We’ve had a great experience with Mack’s Properties. In fact since I have been renting I have not had a better experience with a property manager/s. Neel and Patricia are incredibly prompt in responding to any queries and prioritise every hitch that pops up with the flat big or small. Top work guys!!” D. Colling (Tenant)

Excellent proactive property management from Neel and the team. Always helpful ever since I’ve moved in. I have absolutely no problem in recommending Macks Properties!” P. Tawton (Tenant)

I am currently renting a property through Macks Properties. I have nothing but excellent feedback. They are always incredibly helpful, deal with any issues immediately and even helped me move in nearly two years ago as I was struggling on my own. Neel and Patricia are always to hand if I need anything and have recently dealt with one issue very efficiently.

I would recommend Macks Properties to any potential tenant or landlord looking to use them. You will be looked after very well.” L. Slatter (Tenant)

“I contacted Macks Properties and a number of other property management businesses following some general dissatisfaction with my previous managing agent. Neel’s speedy response and empathy with our situation was astounding as was their ability to understand, priorities and manage some of the initial outstanding issues. Neel was very hands on managing both the expectation of timescales for transfer, the communication to transfer of information from the previous management company and sorting the finances. Having experienced conversations and presentations from a number of Macks Properties competitors, I could not hesitate in recommending them highly enough. Macks Properties is a highly professional, hands on organisation who more importantly stick to their promises and manage expectation exceptionally well.” J Patel (Landlord)

Excellent service from the day I approached them about a prospective tenancy to when I left. Always incredibly prompt when we had any issues around the property and very helpful and professional. Could not ask for better service. S.Tinsley (Tenant)

“I was introduced to Neel through a friend, he managed to sort out a problematic tenant who had not paid rent for months, and for approximately 2 years we have not had a single month without rent. We have tenants come and go, but get thorough references and Neel has great intuition about the rental value. The property is well maintained and I receive regular photographs of the property along with a monthly statement each month without fail.When there is a problem at the property or something that needs fixing or replacing, Neel always has a quote prepared when informing me of the situation so that I have an idea of the cost. I will remain a loyal customer and have already recommended his services to friends and family. Keep up the good work Neel and the team” V. Patel (Landlord)

We have been working with Neel at Macks Properties for over 3.5 years, ever since we moved into our flat, and have never had a negative experience. From dealing with contracts to addressing flat maintenance, he is professional, quick to respond, cheerful, responsible and a pleasure to work with. He takes such good care of us and our flat that we now consider him a friend as well as a property manager. G. Nachmanni (Tenant)

Good communication between Neel Patel and myself. Also good response to any queries or questions I had while living on the premises. Fast response to issue regarding hot water when I first moved in. Also good communication via email, telephone and site visits between Neel and myself. I lived in this property for a year and felt comfortable and safe with both premises and management. S. Thompson (Tenant)

“I was dreading letting out my flat to an unknown stranger especially as I was going to be out of the country for longish periods of time. I contacted a couple of local Letting Agents and was disappointed with their general attitude. Then an old friend suggested I use Neel Patel of Macks Properties. What a revelation. Here was an Agent who was totally dedicated and honest. He was brilliant in sourcing and vetting the prospective tenants, and I was invited to meet them as well. However I left the final choice to Neel. The tenant paid a fraction less than I wanted but Neel’s instinct was brilliant. They pay on time and keep the flat in tip top condition as evident from images I receive from Neel with his regular emails. Naturally the slightest problem, in the flat is dealt with promptly. I must say that I can sleep at night without any worries about my flat, especially when I’m on my travels. It’s almost two years and the Tenant is the same and so is the Letting Agent – Macks Properties. Many thanks to Neel and his Team. N. Jayasekera (Landlord)

We can not speak highly enough of Neel Patel and Mack’s properties. Throughout our tenancy Neel always ensured that any issues we came across however small would be dealt with quickly and professionally. Even when we made the decision to end our agreement before the full contract period, he was fair and understanding and did the utmost to ensure everything was sorted out quickly so that we could leave when we needed to including making sure our deposit was paid back to us ASAP. Neel is no doubt a very trustworthy individual and we would definitely consider contacting him and Mack’s properties again in the future when we decide to move again. Overall, couldn’t be happier with our contact with Mack’s and look forward to dealing with Neel again at some point. L. Parker (Tenant)

“The service received from Neel Patel was brilliant. I had a property that was recently let by another estate agent. They made a complete shambles of my property that has a very special attachment to me. The previous tenant left due to the estate agent not managing them or the house in a good way. Neel was recommended to me by a colleague. He suggested I refurb so I did. After 2 weeks the house looks great and within 3 days it was rented. The service was outstanding and the aftercare is even better. I would recommend using Macks Properties” N. Gardner (Landlord)

Neel and his staff were always very helpful and quick whenever we requested them. They really take care of you and the property during the tenancy period.” M. Ventura (Tenant)

The experience of renting from Macks Properties has been excellent. It started with attention to detail and quality; the overall condition and atmosphere of the property was really good, and there was attention to getting the mix of tenants in the building right. All of this was very reassuring. Since moving in there have been no major issues, and any small issues that have arisen have been dealt with swiftly and efficiently. This is an excellent company which focuses on quality and service, all delivered in a friendly and sensitive way. Totally recommended. M. Thomson (Tenant)

“Mack’s Properties are the best property managers I have ever used. A friendly and efficient service- going above and beyond. I would highly recommend this agency to any landlord” E. Paterson (Landlord)

Clear, down to earth communication. Not pushy or agendaed. Honest about timescales and requirements at beginning of tenancy. First time renting so explained process and fees patiently. Really smooth transition into property, fast service. Prearranged all contacts with utilities etc. Responsive (prompt) to contacts and problems (not many). Available, flexible and very personable. C. Eveyln (Tenant)

“Agent provides excellent service and is always in contact with regular updates. Would recommend to anybody looking for good property management” D. Patel (Landlord)

We found out whole experience dealing with Neel Patel at Mack Properties to be excellent. He listened to exactly what we required and was very helpful. Any issues that arose during our tenancy were dealt with in a timely fashion and he was always honest with time etc. Neel was very friendly and easy to deal with and we would recommend him and the company highly. S. Maloney (Tenant)

“This agent exceeded my expectations as they went the extra mile for me as a landlord time and time again.  The property being let out was my first purchased so i was nervous about letting somebody into my home. I needed to find the needle in the haystack of tenants that would look after my house as if it was their home. The extensive background research conducted by this agent assured that from the offstart. In the first week of the property going onto the market this agent had conducted several viewings. These potential tennants were interested and another agent would have started the deal with the first people interested, however this agent advised me why he felt we should wait until the right tennant came along. he was definately correct as I ended up with the best tennant I could have hoped for. Excellent service all round. Highly recommended” N. Karia (Landlord)

I received excellent service from Neel and Nicola. Any problems/concerns I had were dealt with promptly and I was always kept updated. They are always professional and pleasant to deal with and have followed up to ensure any problems or queries were resolved. R. Masala (Tenant)

“Outstanding service, always on call to help with any problems would recommend Macks to anyone looking for professional property services” R. Elden (Landlord)

Very friendly service- Neel went out of his way to help us on several occasions. We would recommend him to both Tenants and Landlords. He runs a professional service and has been honest and fair in all his dealings with us. F. Sullivan (Tenant)

“I would like to thank you for the professional way you have gone about your business and would like to use your services in the future” P. Delicata (Landlord)

“I am very pleased with Neel providing services to my properties and he is very sincere, prompt and well mannered. I can recommend him to any one.” S. Vadwa (Landlord)

“I came to Macks Properties when I was ready to start renting out my own flat, having heard very positive things about them from both friends and family. Neel Patel was not only incredibly receptive but very sensitive to the fact that I had concerns about renting out my home to strangers.

Neel sought out the loveliest tenants which immediately made me relax and kept me updated with pictures, updates etc during the time the property was rented out. Whenever a job needed doing, Neel was able to deliver the most competitive quote so I never felt that I was out of pocket when something needed to be fixed. And very rarely would be bother me if anything went wrong. I felt confident in his ability to handle everything with the greatest care. I would definitely use Macks Properties again if the opportunity arose. And I have already recommended the agency to friends.” A. Maloney (Landlord)

“Being expats recently arrived in London and with previous experiences living in 2 different foreign countries we knew that finding a new place to live was not going to be an easy task, especially when you have two cats as flatmates. Fortunately we met Neel and within one week we were signing a contract for a lovely flat in lovely Blackheath. We found his help invaluable, guiding us and keeping us constantly updated throughout the whole process and would definitely recommend him to anyone looking for a very friendly and professional service.” D. Tovar (Tenant)

“As a first time landlord, I would not hesitate to recommend Neel for finding tenants as he has provided such a personal and professional service from the very outset, and has offered such good advice and recommendations to a landlord who didn’t really know what they were doing.  The regular updates on all viewings were far more detailed than any other letting agent would ever offer, and nothing was ever a problem.  Neel has been friendly and honest throughout, and I would definitely use him again. Thanks for all your help and hope business is going really well for you.” F. Williams (Landlady)

“We recently moved into our new home after being shown the flat by Neel. I cannot say enough good things about the service we received from him right from the word go. We found a different flat online and after being shown around by Neel we discussed why it wasn’t suitable for our needs. He took on board all of our comments and specific requests (yes, he listened to us) then straight away took us to view a flat that had just come on to the market. It was exactly what we were looking for and better than anything else we had seen both in person or online – we cancelled the rest of our viewings scheduled for that day there and then. Neel negotiated with the landlord to get us all mutually agreeable terms and was always available both via phone and email to ensure everything ran smoothly. Having had a traumatic and expensive experience with our previous estate agent, we were in disbelief as to how Neel made the process so easy and transparent. Everything was just perfect and I wish all estate agents could act with such respect, responsiveness, kindness and professionalism! The only negative comment is that he won’t be managing our flat going forward, but Neel assures us that our Landlord is great and I believe him 100%.” R. Reid (Tenant)

“Despite my reservations about agents and never having used them before – despite being a landlord several times over, Neel provided me with an incredibly patient, comprehensive and flexible service. It turned out to be me who tested his resolve on occasions and he never wavered and got me the ideal tenant I couldn’t find. He’s essentially the ‘Jerry McGuire’ of agents – highly personalised dealings that are of real value rather than trying to make a quick buck. It’s all true Neel- you were very patient with me!” A. Bajwa (Landlord)

“I have to say that the service you offered was marvelous, always in contact and always answered all our questions, I would have no hesitation on using you again and dealing with yourself again. A marvelous experience. ” S. McCarthy (Tenant)

“Neel offers a professional, helpful and honest service to his clients. He stands head and shoulders above any other agent we have used in the past and we cannot recommend him highly enough – he has restored my faith in good customer service.” K. Allen (Landlords)

“I’ve had a great experience with Neel in finding my ideal flat. The service was excellent, friendly and very honest unlike most agents. I would recommend him to everyone as they are great at finding what’s right for you. I found the whole process very helpful and smooth. Overall 10 out of 10!” N. Azam (Tenant)

“Neel is both knowledgeable and helpful. His legal background ensures that he has the capacity to focus in on the essence of a problem, he listens and his advice and solutions are both logical and insightful. What’s more he’s an honest broker and works to make sure that both landlord and tenant are satisfied so it’s win-win all round” M. Graham (Landlords)

“Thank you for being such an amazing landlord. You, by far, have been the best landlord I have ever had. Thank you for everything you’ve done for us over the past year and a half.” H. Wilson (Tenant)

“STRONGLY RECOMMEND. Gives excellent service. No lies and hidden charges sprung on you like other estate agents plus LOW commission. My property was let in less than two weeks of going to this agent. Go for it!” G. Amarteifo (Landlords)

“I’d like to thank you for being such an attentive agent – for my part I will ensure we comply with all our requirements as per the tenancy for our check- out. When we return to the UK, I would like to re-engage your services.” T. Riding (Tenant)

“Very professional service. The paint job was completed at a very reasonable price. Neel kept me informed on the progress of the job throughout and offered to pick up paint I had ordered at no extra cost. It was also good to work with someone who understands the wider issues of managing and maintaining property” C. Roberts (Property Maintenance Client)

“Neel redecorated our one bedroom flat. He was very professional – briefed us on what it would cost. Gave us a thorough run through of what we needed and the work was carried out on time and within budget. I am happy with the job and would recommend him.” R. Wilkin (Property Maintenance Client)

“Neel redecorated our three bedroom flat. The work was good. He was very professional, on time, clean and tidy and reliable. I am happy with the work done and would recommend him.” D. Olatunji (Property Maintenance Client)

“I would strongly recommend Macks Properties for an honest friendly service. I have a tenant turn around for a flat which required multi skill which was completed on time at a competitive price. I was nervous in handing my keys over to a company I did not know but not hesitate using the service again.” B. Crabb (Property Maintenance Client)

I will be using Macks Properties again; they have been a pleasure to work with, going the extra mile to make things right for the customer. I was very happy to leave them in my property whilst I was not there. Highly recommended. N. Hankinson (Property Maintenance Client)